Warranty > Radley

Step 1: 

 Check your SKU

Due to Radley being produced by a number of manufacturers, our current warranty servicing only extends to a select few. Please identify your units SKU from the list. Your SKU can be found in various locations depending on the type of product. For larger 4-cycle (such as generators, log splitters or lawnmowers) the SKU will be listed on a sticker either on the fuel tank, engine unit, or side paneling. For 2-cycle (such as chainsaws, trimmers or other gas powered lawn equipment) the SKU will be listed on a sticker closest to the handle or trigger of the unit, either on a side or top cover. 

 

• SKU LIST 

 

If your unit is included within this list continue onto the next steps as we are able to service your warranty. If your unit is not included within this list, we are unable to service your product's warranty. You will need to consult your manual for the relevant service support number as we will not be able to assist you. 

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Step 2: 

Have Ready your Receipt-Of-Purchase.

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 This must be a receipt or invoice, this cannot be a bank transaction record. You can however use a bank transaction record to determine the date of purchase and have the original seller look up your receipt or invoice their system.

 

Whilst invoice or receipt recover differences  per retailer, the standard is that a retailer is usually able to retrieve invoices and receipts up to 1 year in-store. Longer periods from date of purchase may need the help of said retailers corporate line. 

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Step 3:

Unit Drop-off or Pick/up.

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Unit Drop-off or Pick/up. Contact I Know A Guy at the retailer provided warranty phone number 705 956 2600 or our general line 705 937 8467. Confirm with staff you have completed steps 1-3 and either arrange for your unit to be picked-up or drop your unit off at our Midland location (174 Pillsbury Drive). 

 

Whether you are having your unit picked-up or dropping it off, you will need to fill out a warranty form with I Know A Guy providing contact and (if applicable) delivery information. 

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Step 4: 

Warranty completion, and non-warranty expectations.

 

After dropping off or having your unit picked up, please note it may take some time to contact Radley , and test the unit for 

 

issues. Like many manufacturers Radley will have I Know A Guy  carry out tests on your unit to determine the best course of action and how to resolve the issue. Upon completion of warranty work, customers will be called and the unit may be picked up free of charge in a regular warranty scenario; i.e all labour and parts are covered under warranty. 

 

Alternatively, some repairs and issues are not warranty and may require payment. Examples include, damage due to user error, out of warranty components such as batteries, labour not covered under the current warranty period. Note also that Radley has NO pick-up and delivery allowance for warranty, this is a service I Know A Guy provides exterior from warranty coverage and is associated with a charge depending on location and distance. All terms and conditions relating to your Radley unit (including what is covered under warranty) can be found in your manual or on Radley's website. Note also warranty is provided and approved at the discretion of the manufacturer (Radley ). I Know A Guy can only provide warranty repairs approved by the manufacturer, all decisions in relation to what is to be covered under warranty is completely determined by the manufacturer (Radley ). 

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Please also note that warranty repairs take longer than regular repairs because they must go through an approval process with the manufacturer. At I know A Guy we strive to provide timely service, but due to requirements of warranty to be approved and documented in accordance with the manufacturer, the time for repair, parts ordering and overall completion are slowed. Please have patience in the process and when communicating with staff.